Cancellation Policy

Last Updated: 20 October 2026

At Everonics, we aim to process and deliver your orders as smoothly as possible. This Cancellation Policy explains how you can request an order cancellation and what happens after a cancellation is approved.

This policy applies to purchases made through our website: https://everonics.co.uk/.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

1. Cancelling an Order Before Dispatch

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel your order before it is processed or dispatched. However, cancellation cannot be guaranteed once processing, packing or shipping has begun.

Please include your order number and the email address used when placing the order so we can identify your purchase.

2. Cancelling an Order After Dispatch

If your order has already been dispatched, you may still have the right to cancel your purchase under applicable consumer protection laws.

For most goods purchased online in the UK, consumers generally have 14 days from the day after receiving the goods to notify the seller that they wish to cancel, subject to applicable exceptions.

After notifying us, you will normally have a further 14 days to return the goods.

Please contact us for instructions before returning an item. Simply refusing a delivery does not necessarily complete a cancellation or refund request.

3. How to Request a Cancellation

To request cancellation, please contact our customer-support team and provide:

  • Your full name

  • Your order number

  • The email address used for the purchase

  • The item or items you wish to cancel

  • The reason for cancellation, if you wish to provide one

Contact email: info.everonics.co.uk

Please verify our customer-support email address before publishing this policy, as the address shown above may not be in a valid email format.

4. Cancellation Confirmation

We will review your request and notify you whether the order can be cancelled before dispatch.

If the order has already been dispatched, we will explain the applicable return or cancellation procedure.

Please do not assume that an order has been cancelled until we have confirmed the cancellation, except where your statutory cancellation rights apply by law.

5. Refunds for Cancelled Orders

If your cancellation is approved and payment has already been collected, we will issue the appropriate refund.

Refunds will generally be made to the original payment method unless another method is agreed with you or required by law.

For cancellations covered by UK online-shopping cancellation rules, refunds are generally due within 14 days of receiving the returned goods or, where applicable, receiving evidence that they have been sent back, whichever occurs first.

Where permitted by law, we may wait to receive the goods or evidence of return before issuing the refund.

Your bank or payment provider may require additional time to display the refunded amount.

6. Orders Cancelled by Everonics

We may need to cancel an order due to circumstances such as:

  • A product being unavailable.

  • A genuine pricing or listing error.

  • Suspected fraudulent or unauthorised activity.

  • An inability to deliver to the selected destination.

  • Other legitimate fulfilment issues.

If we cancel an order after receiving payment, we will arrange an appropriate refund.

We will comply with applicable legal obligations and will not use this section to remove your statutory rights.

7. Products Excluded from Certain Cancellation Rights

Some products may be excluded from the ordinary 14-day change-of-mind cancellation right where a legal exception applies.

Examples may include personalised or custom-made goods, rapidly perishable items, and certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

These exceptions apply only where the relevant legal conditions are met. They do not remove any rights you may have if a product is faulty, damaged or not as described.

8. Changes to Orders

If you want to change an item, quantity or delivery address instead of cancelling the entire order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before dispatch, but changes cannot be guaranteed once fulfilment has begun.

If a change is not possible, you may ask to cancel the order, subject to the applicable cancellation terms and your statutory rights.

9. Contact Information

For order cancellations or questions about this policy, please contact:

EVERONICS LTD
10 Herschell Street
Redcar, England, TS10 2AG
United Kingdom

Company Number: 16689703
Website: https://everonics.co.uk/
Telephone: +44 7848479503
Email: info.everonics.co.uk

Please include your order number in all cancellation enquiries so we can assist you efficiently.

Thank you for shopping with Everonics.